PAYMENT, REFUND, ACCOUNT CREDIT, AND REGISTRATION POLICY

Payment Methods and Pricing

City Ice Pavilion accepts major credit cards and other approved electronic payment methods. By submitting payment, the purchaser represents and warrants that they are authorized to use the

City Ice Pavilion accepts major credit cards and other approved payment methods. By submitting payment, the purchaser represents and warrants that they are authorized to use the payment method selected and that all information provided in connection with the transaction is accurate and complete.

All prices displayed by City Ice Pavilion represent the applicable standard rates unless a promotion, discount, or other special pricing arrangement is expressly stated.

City Ice Pavilion does not impose a credit card surcharge or additional credit card processing fee.

Prices, program fees, services, schedules, and accepted payment methods are subject to change at City Ice Pavilion’s discretion. Any pricing changes will apply prospectively to future transactions and registrations and will not alter a completed transaction except where necessary to correct an obvious clerical, typographical, or system error or as otherwise permitted by law.

All Sales Final

Except as otherwise required by applicable law or expressly provided in this Policy, all sales are final.

Once a transaction or registration has been completed, all registrations, purchases, program fees, admissions, rentals, lessons, camps, clinics, memberships, and other payments made to City Ice Pavilion are:

Non-refundable;
Non-transferable;
Non-exchangeable;
Not eligible for make-up sessions;
Not eligible for prorating; and
Not eligible for rescheduling, reassignment, modification, or conversion to another program or service.

Payment secures a reserved space, service, admission, or other benefit for the specific program, activity, session, date, or time selected. Payment does not guarantee that the Participant will actually attend or use the reserved space or service.

Participant Absences and Missed Programs

Failure to attend or utilize any scheduled program, lesson, session, clinic, camp, rental, admission, or other service, in whole or in part, does not entitle the Participant to a refund, account credit, make-up session, transfer, rescheduling, prorated adjustment, or other compensation.

This policy applies to Participant absences or non-participation resulting from circumstances including, but not limited to:

Illness or injury;
Medical conditions;
Personal or family emergencies;
Scheduling conflicts;
School or work obligations;
Transportation issues;
Travel;
Vacation;
Failure to arrive on time;
Weather conditions where City Ice Pavilion remains open and the applicable program or service proceeds as scheduled;
Public health concerns; or
Any other circumstance preventing or discouraging the Participant from attending.

Choosing not to attend a scheduled program or service does not constitute a cancellation by City Ice Pavilion.

Account Credits

City Ice Pavilion may, at its discretion, issue an account credit in connection with a cancellation, customer-service accommodation, promotion, program adjustment, or other approved circumstance.

Except where a different period is expressly stated or where applicable law requires otherwise, account credits issued by City Ice Pavilion are valid for sixty (60) days from the date of issuance.

The expiration date applicable to the credit will be communicated or made available to the account holder at or around the time the credit is issued.

Account credits must be used toward an eligible City Ice Pavilion purchase or registration before the applicable expiration date.

After the expiration date, an unused account credit will automatically expire and will no longer be available for purchases, registrations, admissions, programs, or services.

Expired account credits cannot be extended, reinstated, transferred, exchanged, or redeemed for cash, except where required by applicable law.

Account credits:

Have no cash value except where required by law;
May not be sold or transferred to another person or account without written approval from City Ice Pavilion;
May not be combined or otherwise manipulated to circumvent program or registration requirements; and
Are subject to the terms and expiration date communicated when the credit is issued.

This 60-day expiration provision is intended to apply to City Ice Pavilion account credits and discretionary or promotional credits. It does not reduce or supersede any longer validity period, redemption right, or other protection that may apply by law to gift cards, gift certificates, prepaid funds, or other legally protected balances.

City Ice Pavilion will not retroactively shorten the validity period of an account credit after it has been issued where doing so would be prohibited by applicable law.

Policy Changes

Chargebacks and Payment Disputes

Participants and purchasers are encouraged to contact City Ice Pavilion promptly if they believe a billing error or unauthorized transaction has occurred so that City Ice Pavilion has an opportunity to review and address the matter.

Nothing in this Policy is intended to waive or restrict any non-waivable rights a consumer may have under applicable federal or state law or applicable payment-card rules.

However, initiating a chargeback, payment dispute, fraud claim, or payment reversal that is knowingly false, materially misleading, fraudulent, or otherwise made without a legitimate basis may constitute a breach of these Terms.

When a payment dispute or chargeback is initiated, City Ice Pavilion reserves the right, to the extent permitted by law, to:

Temporarily suspend the Participant’s account, registration privileges, or access to City Ice Pavilion programs and services while the dispute is investigated;
Provide registration records, attendance records, signed agreements, electronic acceptance records, communications, transaction records, surveillance records where lawfully available, and other relevant documentation to the applicable financial institution or payment processor;
Reinstate any unpaid balance if the chargeback or dispute is resolved in City Ice Pavilion’s favor;
Decline future registrations until outstanding balances have been paid; and
Pursue lawful collection of amounts properly owed.

If a dispute is determined in City Ice Pavilion’s favor, the purchaser remains responsible for any unpaid amount arising from the underlying transaction and, to the extent permitted by applicable law, reasonable costs actually incurred in collecting a valid outstanding balance.

City Ice Pavilion reserves the right to refer delinquent balances to a third-party collection agency or pursue other remedies permitted by law.

Payment Information Security

City Ice Pavilion uses third-party payment processors to process electronic payment transactions.

City Ice Pavilion maintains reasonable administrative, technical, and physical safeguards designed to protect personal and payment-related information in its possession or control in accordance with applicable law.

Payment information may be transmitted to and maintained by authorized third-party payment processors and service providers as necessary to process transactions, prevent fraud, maintain account records, comply with legal obligations, and provide requested services.

City Ice Pavilion may maintain limited payment-related information, transaction identifiers, payment tokens, or masked payment information as necessary for legitimate business purposes.

Personal and payment-related information will not be sold or disclosed except as permitted by City Ice Pavilion’s applicable privacy practices, as necessary to provide services or process transactions, or as required or permitted by law.